General

Shipping

• Who can I contact for questions about shipping rates?
• Can I combine items in one shipment to save on costs?
• Can I estimate my shipping cost before placing an order?
• Why is International Shipping More Expensive?
• Why do heavier packages cost more to ship?
• How does CLSI calculate shipping fees?

General Questions

• Why is there no longer a 3-hole punch for printed bound standards?
• What is CLSI’s copyright policy?
• What is CLSI’s refund policy?
• How do I cite a CLSI document?
• I have a great idea for a CLSI document. What steps should I take to get it started?
• Are CLSI standards and guidelines mandatory?

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Online Store

• I have a bulk print order request. How do I place my order?
• How do I submit a purchase order?
• Can I pay for open invoices online?
• Can I make a payment online without a credit card?
• Can I order documents at the same time I apply for membership?
• Can I return products to CLSI?

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Technical Questions

• What software is required to view the PDF documents I purchase?
• Where should I ask technical questions about the content of standards and guidelines?
• What are the system requirements for Infobase?

ISO

• What is a US Technical Advisory Group (TAG)?
• How does one become a member of a US TAG?
• How are experts selected for project work in ISO/TC 212?
• What is the governing document(s) for the ISO process?
• Who are the ISO/TC 212 participating members (P-members)?
• Who conducts the work of ISO/TC 212?

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