CLSI is committed to providing excellent customer service while still protecting its intellectual property. CLSI allows for the return of products in certain circumstances. Those circumstances are detailed below.
- Returns are accepted for printed products, CDs, and DVDs within sixty (60) days of shipment for a full refund or credit as long as the goods are deemed by CLSI to be in resalable condition.
- On-demand eLearning and webinars are nonrefundable.
- All other products and services including electronic PDF documents and memberships are nonrefundable.
- Shipping and handling fees are nonrefundable. The customer is responsible for return shipping and handling.